Think back to experiences you’ve had starting a new job. How often did you have a fantastic first day and first week? What made it great? What do you remember being awkward, disappointing, or frustrating? What kind of experience are your new hires having? How clearly are they being shown the way to being successful in your company?
There used to be a strong attitude toward new employees of “You’re so lucky we even hired you,” and little attention paid to the new hire experience. But as our economy becomes more service-based, and as our employees have increasing expectations for delivering great customer service to internal and external clients, this attitude and poor new hire experiences just don’t work.
It’s increasingly important to provide new hires with positive starting experiences. This speeds up their productivity, saves you money (you don’t have to undo so many mistakes or potentially replace them), and fosters positive relations within your company and with your customers.
Here are three key strategies for giving new hires a positive start.