Tis the season for planning! So, where are you with your planning for next year? Are goals set? Strategies in place?
Most importantly, did you address the two planning questions that will determine your success or failure?
To illustrate the importance of these questions, I want to introduce you to Jane, at ABC Tech. All too frequently I find myself across from Jane and her colleagues when they have not asked the critical planning questions, and they need help picking up the pieces.
ABC Tech provides outsourced IT management and support for small to medium sized businesses. Jane was one of the first employees, and has overseen Client Service since she joined. By all accounts she has done a brilliant job building this function of the company and her success has been key for the company’s growth. She had a team of 3 last year, and then added 1 new person this year. Business is booming and next year her team is slated to grow to 10.